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FAQ

Even if your withdrawal request is being processed, you can still cancel it and return your money to your trading account. The withdrawal cancellation option works best when you do not have funds in your account but wish to continue trading. Simply cancel your withdrawal by contacting us by phone or email.

You can withdraw money from your account by using the same method you deposited money: credit card or a wire transfer.

We offer several payment methods: Credit Card, Wire Transfer, as well as several forms of e-payment.
The first step is login to your account, then go to the ‘Deposit’ section.
Click on your preferred method, enter the amount you wish to deposit and add the payment method details into the fields
Click on ‘Deposit’

The minimum withdrawal amount is $100.

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is.
If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

It depends on the deposit method.
1. Credit card - Amount Varies
2. Wire - Unlimited
3. E-wallets - Amount Varies

You can open an account in USD, EUR, or GBP.
Note: you cannot change your currency once you have registered.

There is no registration fee.

Traders are responsible for their own tax liability. See our general terms for more details.

A deposit is not required in order to register or to open an account.
However, you will have to deposit money to start trading.

Join us in 3 simple steps:
1. Click on Open an account on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. Start trading.
Welcome to KohonaFx!

We use all possible measures to ensure your security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it

Our team is here for you and ready to help.
You can contact us by e-mail, phone, or the Live Chat button.

You can open an account in USD, EUR, or GBP.
Note: you cannot change your currency once you have registered.

Τhere is no registration fee.

KohonaFX is a web-based trading platform. You can log in to your account and trade on any device that has an internet connection.

Green indicates the rising of a price, and red indicates the falling of a price.

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

The time is set at GMT +0 and it’s synchronized with the market time.

All your deposits, withdrawals and portfolio history can be viewed in your Account section. Just login to your account and select the information you wish to view.

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index page.

Our support team is here to help. Contact us via an email or by the phone number in our Contact Us page.

You may update your personal details by going to your account, or by contacting us by email

Please click on forgot password? and a new password will be issued and sent to your email.

Rates are the quoted prices of the underlying assets. The price offered is based on live feeds. Please note that rates offered are not always reflective of exact market prices – they can vary up to a few pips.

You can place an order in three simple steps after logging in to the platform:
1. Select your asset
2. Choose whether to BUY or SELL
3. Decide upon an investment amount

A rollover is the period at which one trading day switches to the next, which is at 5pm EST. It can also refer to interest credited or debited to positions open at the time that the trading day switches.

The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.

The expiration time can refer to either the time at which an order is closed by the trader or the time that an asset’s contract ends, for assets with specific open and close periods. These assets are typically commodities.

CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.

If you are not able to place a trade, first check that you have sufficient funds in your account and whether the asset is currently available for active trading.

CFD trading is a fast-paced market where prices are constantly changing. The platform updates with the latest prices available on our feed.
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Risk Disclaimer

CFDs are complex instruments and involve a high risk of losing money quickly due to the financial facilities. You should consider whether you understand how CFDs work and whether you can take the high risk of losing your money. The Company is the counter party in your transactions and therefore is the seller when you are buying and the buyer when you are selling. We highly recommend not investing more money than you can afford to lose to avoid major financial problems in case of losses. Please be sure to determine the maximum acceptable risk for yourself. Please be aware that KonohaFX is not responsible for the results of your forex/CFD trading. You are solely responsible for your profits or losses. No market information or any educational or analytical material should be considered as trading advice setting out your trading actions, it is only non-binding market information. Please be aware that KonohaFX will not be liable for any errors in quotes and software errors of the trading platform. We apologize for not accepting traders based in the United States, Cuba, Democratic People’s Republic of Korea (North Korea), Iran and Syria on our platform, and may refuse to accept traders from any other countries at our sole discretion.

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